Frequently Asked Questions
Your guide to luxury fragrances and seamless shopping.
What makes House of EM5 fragrances unique?
Our fragrances are crafted using high-quality essential oils and premium ingredients, focusing on long-lasting performance and skin-friendly formulations that rival luxury designer scents.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days. You will receive a tracking link via email once your order ships.
Do you offer returns or exchanges?
Due to the hygiene nature of beauty products, we only offer replacements or refunds if the product arrives damaged or if the wrong item was sent. Please contact our support team within 48 hours of delivery.
Are your products cruelty-free and vegan?
Yes, at House of EM5, we are committed to ethical beauty. All our perfumes and wellness products are 100% vegan and never tested on animals.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. We also offer Cash on Delivery (COD) for most pin codes within the country.
How should I store my perfumes to ensure they last?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.