Returns & Exchanges
At House of EM5, we strive to ensure your fragrance experience is exceptional, offering a hassle-free 7-day return policy for unused and sealed products. If your scent journey isn't a perfect match, we are here to assist with seamless exchanges or full refunds.
Initiate Your Request
Contact our support team within 7 days of delivery via email or our portal, providing your order number and the reason for the return.
Quality Inspection
Ensure the perfume bottle and packaging remain unopened and in their original condition to qualify for a successful return process.
Reverse Pickup
Once approved, we will schedule a convenient reverse pickup from your address at no additional cost for defective or damaged items.
Refund Processing
After our warehouse team verifies the returned item, your refund will be initiated to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing